Contact Us / Our Terms & Conditions

Please feel free to contact us using this webform. We will usually reply within 24 hours and are happy to offer our opinion or advice on any issue relating to ultrasonic cleaning & our stock that you may have. Please be as concise as possible when describing your requirement and include cleaner types where possible

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All our goods and services are subject to our terms and conditions:

All goods are sold with a one year or lifetime (as stated) 'back to base' warranty starting from the date of purchase.

Any goods subject to a warranty claim must be returned or delivered to us at the customer's expense (including, but not limited to: postage, packaging, customs & import fees/duties, storage and handling charges) for inspection and any necessary repairs/replacement. All parts for repair work are ordered in by us as required on a 'job-by-job' basis.

We will assist with any reasonable problem or concern where possible. Customers should contact us prior to purchase/rendering our services in order to ascertain the suitability of the product/service for their requirements.

We will repair and return to the customer any defective or faulty goods at our own cost provided that:

1. We were notified of the fault within one year from the date of purchase.
2. The fault was not caused by misuse, neglect or unauthorised modification.

All goods are open to inspection at our premises in Devizes, Wiltshire prior to purchase and all enquiries received regarding suitability and specification will be answered to the best of our ability prior to purchase.

All goods must be checked for damage before being signed for. It is important that the customer refuses to sign for any goods that appear to have been damaged in transit as a signature is usually a customer's acceptance that the goods have been received undamaged.

Any items deemed to be unsuitable or unwanted by the customer must be returned or delivered to us unused and in their original packaging by the customer at their own cost within 14 days of purchase for a refund at cost - that is, less any costs incurred by us though postage, packaging, customs & import fees/duties and the sale of the item itself.

Our Terms and Conditions are governed by (and will be interpreted in accordance with) English Law. The English courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions, which do not affect your statutory rights as defined in law.